We provide fast, affordable and high quality technical support to you and your staff through On Demand or Managed Service contracts. Our focus on small to medium sized companies and non-profit organizations allows us to provide the personalized service you want. Additionally, all our customers are located within 20 miles of our headquarters in Whittier, California so if an onsite visit is needed we are near.
With a managed service agreement, we support all your employees and your in-house or cloud server through one low monthly price. We support all current versions of Windows and Microsoft Servers including Exchange, Active Directory, SharePoint and Office 365.
A managed service contract helps you avoid lost employee productivity, increases employee efficiency and saves on computer expenses and repair costs. It helps you to avoid revenue lost by out of service systems, lost data and possibly damage to your company's reputation.
Smaller companines may opt for on demand technical support where they pay on an hourly or by project basis. You get the same high quality help desk support when you need it for a predetermined hourly rate. We can also work on specific projects such as workstation or server software upgrades.
Many small businesses delay upgrades that can improvee productivity because they don't have the resources to roll out the changes to all of their employees. Our Automated Workdstation and Application Deployment will remove this hurdle and keep all your employees up to date with the latest operating system and application versions
Regardless of which agreement you choose, you can call our help desk for answers to your computer and server questions. Many issues can be resolved quickly with a phone call.
More complex issues may require that we log into your computer or server in order to fix the problem. We have software that will let us securely access you network as needed to fix these types of issues.
In some cases, especially when a computer won't turn on or start up, it needs hands on repair. In these cases, we provide a "depot" or drop off service where you can bring the computer to our office and our technicians will repait it in our shop. Depending on the type of service agreement you have with us, this may be done at an hourly rate or included in your plan. Again, we are local so we aren't too far away.
We are also happy to visit your office to provide technical support. This is most often needed during a server install or major software deplayment. Our top managed servic agreemtn inludes needed onsite work and can be purchased with the lower level plans.
Regular backups are an important part of a well run computer network. On-site backups are quickest and easiest and should be part of your regular schedule. However, a good periodic cloud or off-site backup strategy will protect your company during major events. Since the backup is stored off your premesis and not linked directly to your network, it will not be affected by viruses or physcial damage.
